Setting up the connection
Connection is set up by Panacea AI.
Troubleshooting
Under the patient list, the column ‘Gentu’ lists the status of a patient connection to Gentu.
- Patient record Updated: the patient record in Gentu has been successfully updated with the registration information
- Registration PDF Uploaded: the registration PDF has been successfully uploaded to Gentu
- Patient record No Match: the patient record in Gentu has not been updated as no match (name and DOB) was found
- Registration PDF not uploaded: the registration PDF has not been uploaded to Gentu
- Patient record Failed: the patient record in Gentu has not been updated with the registration information
- Registration PDF Failed: the registration PDF has not been uploaded to Gentu
If the sync to Gentu has failed, use the following steps as a guide to fix the issue.
ISSUE
‘No match’
RESOLUTION STEPS
This means that the user has entered the incorrect name or DOB.
To fix this issue, in OrthoMate change the incorrect name or DOB to match what is listed in Gentu.
Press the "Edit details" button in OrthoMate.
Change the first name, last name, or date of birth, to match the patient record in Gentu.
Once the details are correct in OrthoMate, press "Save Changes" to ensure the changes are saved.
Now scroll to the top of the patient record in OrthoMate and press "Retry Gentu synchronisation"
This should resolve the problem. In OrthoMate it should say in green that the Gentu Patient Record is "Updated" and that "PDF uploaded". You may need to refresh the page in Gentu to see any changes to the patient record here.
‘Failed’
This means the user has entered an incorrect Medicare or private health details.
To fix this issue, in OrthoMate change the incorrect Medicare and/or private health details.
Press the "Edit details" button in OrthoMate.
Change the Medicare or private health details.
Once the details are correct in OrthoMate, press "Save Changes" to ensure the changes are saved.
Now scroll to the top of the patient record in OrthoMate and press "Retry Gentu synchronisation"
This should resolve the problem. In OrthoMate it should say in green that the Gentu Patient Record is "Updated" and that "PDF uploaded". You may need to refresh the page in Gentu to see any changes to the patient record here.