Getting an account
All OrthoMate accounts are created by the Panacea AI team, accounts cannot be created within the clinic. To request an account for a new staff member, email support@panacea-ai.com.au with their full name and email address.
Once your account is created, you'll receive an email with a temporary password. Use it to log in for the first time, and you'll be prompted to set your own password.
Logging in
- Go to your clinic's login URL (provided during onboarding).
- Enter your registered email address.
- Enter your password.
- Click Sign In.
Forgot your password? Passwords can't be changed from inside OrthoMate. Log out and use the Forgot password? link on the login page - you'll be emailed a reset code.
Your account (Settings)
Open Settings to see your name, email, tenant, role (for example Surgeons or ClinicAdmins) and your User ID. Quote the User ID when you contact support.